shipping+returns.

shipping (within the United States)
Shipping is free in the continental US with orders of $75 or more. Malin+Goetz ships via UPS.  UPS does not deliver to P.O. Boxes. Malin+Goetz is happy to offer weekend delivery services – please call 1-212-244-7771 or 1 877 777 2021 to arrange for Saturday delivery. APO orders will be shipped via USPS. Standard "Ground" shipping charges will apply.

processing
We process orders Monday through Friday (9:00AM - 5:00PM EST) in the order they are received, following credit approval. We strive to have your package ready for shipment on the next business day.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order or need to change an order please call us at 1-212-244-7771 or 1-877-777-2021 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

problems
If your order is missing an item, contains a damaged product, or you have an other concern, please contact us at 1-212-244-7771 or 1-877-777-2021 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please have your order number available.

exchanges + returns
We welcome your feedback with regards to any of our products or services. Should you want to return a product, please return to the original point of purchase along with the original receipt. Please confirm the return policy at the original point of purchase, as each retail store has their own return policy. If you buy (MALIN+GOETZ) products from unauthorized retailers or other unauthorized sources, we regret that we cannot assist you with any problems that you may encounter.

(MALIN+GOETZ) may offer either an exchange, store credit or refund on unopened and unused items providing that goods are returned to us within 30 calendar days with proof of purchase (receipt or invoice). Customers who purchase products from a (MALIN+GOETZ) flagship store in New York should return to a (MALIN+GOETZ) flagship store . Products from the (MALIN+GOETZ) website or phone service may be returned by mail (please ship the return package to: (MALIN+GOETZ), 210 West 29th Street, 3rd Floor, New York, NY 10001). You are responsible for the shipping and additional postage charges. Please retain your shipping receipt until you are certain your return has been received by (MALIN+GOETZ). We may need this if we fail to receive your package.

Cash purchases will be refunded by Corporate Check. Please keep a copy of your return receipt and allow 7 business days to receive refund check.

Orders and/or products that include a special offer, gift with purchase, coupon, discount, or special shipping offer are final sale.

 

malin+goetz on twitter.

  • @Gorgeoisie Thanks! The Acne Treatment Daytime and Nighttime are our customer's favorites! :)

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