complimentary standard shipping is provided on all orders. orders are processed monday - friday in the order they are received, with the exception of US holidays. orders are typically fulfilled and shipped within 1-2 business days but you may find small delays during periods of high volume. once your order has shipped, you will receive a shipment email with tracking information. please note, refill size products or products containing alcohol are considered hazardous goods and may only be shipped via standard shipping.
online returns policy.
we want you to be happy with your purchase from us. should you wish to make a return, please be sure to send us a return request by filling out our returns form. we will not be responsible for returns that have not been agreed upon with our customer service team first. we will offer a full refund on items that contain at least 75% of the original content and that are received within 30 days of initial purchase. regrettably, we are unable to offer exchanges on any items.
to return an item, please include your order number on your return shipment. return postage must be paid by the purchaser and we recommend sending your return via a tracked/insured method, which can be tracked in the case of loss or theft. MALIN+GOETZ will not be responsible for lost or stolen packages.
please send the return package to:
Attn: Returns Dept.
330 7th Avenue, Floor 21
New York, NY 10001
we can only accept returns from orders placed on malinandgoetz.com. any purchases made from our authorized retailers cannot be reimbursed and we invite you to contact the original point of purchase. we regret that we cannot assist you with any issues that you may encounter with purchases made from unauthorized retailers or sources. should you wish to return a product purchased at an M+G store, please contact your nearest M+G store. M+G stores are not able to accept returns from online purchases.
the following items are final sale and cannot be returned: promotional items such as gift sets, 32oz or 128oz products.
once your return is received and inspected to be in compliance with our return policy, we will issue a refund to your original method of payment. unfortunately, any shipping charges that were incurred with your original order are non-refundable. please allow 3-5 business days to see these funds in your account.
please note, any exceptions to this policy will be taken into consideration and will otherwise, only be eligible for a refund at the discretion of MALIN+GOETZ.
in the interests of preventing or investigating fraudulent activity: (a) we may contact you regarding returns activity which is suspicious, and/or (b) we reserve the right to deactivate any account which is engaged in suspicious activity.