shipping+returns.

shipping (within the United States)
Shipping is free in the continental US with orders of $75 or more. Malin+Goetz ships via UPS. UPS does not deliver to P.O. Boxes. Malin+Goetz is happy to offer weekend delivery services – please call 1-212-244-7771 or 1 877 777 2021 to arrange for Saturday delivery. APO orders will be shipped via USPS. Standard "Ground" shipping charges will apply.

processing
We process orders Monday through Friday (10:00AM - 6:00PM EST) in the order they are received, following credit approval. We strive to have your package ready for shipment on the next business day.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order or need to change an order please call us at 1-212-244-7771 or 1-877-777-2021 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

problems
If your order is missing an item, contains a damaged product, or you have an other concern, please contact us at 1-212-244-7771 or 1-877-777-2021 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please have your order number available.

exchanges + returns
We welcome your feedback with regards to any of our products or services. Should you want to return a product, please return to the original point of purchase along with the original receipt. Please confirm the return policy at the original point of purchase, as each retail store has their own return policy. If you buy (MALIN+GOETZ) products from unauthorized retailers or other unauthorized sources, we regret that we cannot assist you with any problems that you may encounter.

(MALIN+GOETZ) may offer either an exchange, store credit or refund on unopened and unused items providing that goods are returned to us within 30 calendar days with proof of purchase (receipt or invoice). Customers who purchase products from a (MALIN+GOETZ) flagship store in New York should return to a (MALIN+GOETZ) flagship store . Products from the (MALIN+GOETZ) website or phone service may be returned by mail (please ship the return package to: (MALIN+GOETZ), 210 West 29th Street, 3rd Floor, New York, NY 10001). You are responsible for the shipping and additional postage charges. Please retain your shipping receipt until you are certain your return has been received by (MALIN+GOETZ). We may need this if we fail to receive your package.

Cash purchases will be refunded by Corporate Check. Please keep a copy of your return receipt and allow 7 business days to receive refund check.

Orders and/or products that include a special offer, gift with purchase, coupon, discount, or special shipping offer are final sale.

Malin+Goetz Winter Skincare Sweepstakes Official Rules

NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT IMPROVE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED BY LAW.

1. Promotion Description: The 'MALIN+GOETZ Winter Skincare Sweepstakes' ("Sweepstakes") begins on 1/26/2014 at 12:00 PM (Eastern Time (US & Canada)) and ends on 1/30/2014 at 11:59 PM (Eastern Time (US & Canada)) (the "Promotion Period"). By participating in the Sweepstakes, each entrant unconditionally accepts and agrees to comply with and abide by these Official Rules and the decisions of MALIN+GOETZ ("Sponsor"), which shall be final and binding in all respects. Sponsor is responsible for the collection, submission or processing of Entries and the overall administration of the giveaway. Entrants should look solely to Sponsor with any questions, comments or problems related to the Sweepstakes.

2. Eligibility: Open to legal residents of USA who are 18 years old or older. Void where prohibited or restricted by law. Sponsor and their respective parents, subsidiaries, affiliates, distributors, retailers, sales representatives, advertising and promotion agencies and each of their respective officers, directors and employees (collectively, the "Promotion Entities"), and members of their immediate families and/or persons living in the same household as such persons, are ineligible to enter the Sweepstakes or win a prize.

3. Winner Selection: The winner of the Sweepstakes will be selected in a random drawing from among all eligible Entries received throughout the Promotion Period. The random drawing will be conducted by 72 hours by Sponsor or its designated representatives, whose decisions are final. Odds of winning will vary depending on the number of eligible Entries received. Winner will be notified by message at the user account provided in the Entry Information on or about 72 hours after the random drawing. Potential winner must accept a prize by email as directed by Sponsor within 48 hours of notification. Any winner notification not responded to or returned as undeliverable may result in prize forfeiture. The potential prize winner may be required to sign and return an affidavit of eligibility and release of liability, and a Publicity Release (collectively "the Prize Claim Documents"). No substitution or transfer of a prize is permitted except by Sponsor.

4. Prizes:

1 (#) winner(s) will receive [(1) MALIN+GOETZ Winter Skincare Gift Box] (approximate retail value or "ARV": $222)

Only one prize per person and per household will be awarded. Gift cards and gift certificates are subject to the terms and conditions of the issuer. Prizes cannot be transferred, redeemed for cash or substituted by winner. Sponsor reserves the right in its sole and absolute discretion to award a substitute prize of equal or greater value if a prize described in these Official Rules is unavailable or cannot be awarded, in whole or in part, for any reason. The ARV of the prize represents Sponsor's good faith determination. That determination is final and binding and cannot be appealed. If the actual value of the prize turns out to be less than the stated ARV, the difference will not be awarded in cash. Sponsor makes no representation or warranty concerning the appearance, safety or performance of any prize awarded. Restrictions, conditions, and limitations may apply. Sponsor will not replace any lost or stolen prize items.

Prize will only be awarded and/or delivered to addresses within USA. All federal, state and/or local taxes, fees, and surcharges are the sole responsibility of the prize winner. Failure to comply with the Official Rules will result in forfeiture of the prize.

5. Online Entry: Enter the Sweepstakes during the Promotion Period online by performing the tasks provided. The entry form can be found on the following website at http://www.facebook.com/malinandgoetz and http://www.instagram.com/malinandgoetz.

Automated or robotic Entries submitted by individuals or organizations will be disqualified. Internet entry must be made by the entrant. Any attempt by an entrant to obtain more than the stated number of Entries by using multiple/different email addresses, identities, registrations, logins or any other methods, including, but not limited to, commercial contest/sweepstakes subscription notification and/or entering services, will void that entrant's Entries and that entrant may be disqualified. Final eligibility for the award of any prize is subject to eligibility verification as set forth below. All Entries must be posted by the end of the Promotion Period in order to participate. Sponsor's database clock will be the official time keeper for this Sweepstakes.

6. Privacy: All entrants acknowledge that if they are chosen as a winner, certain of their personally identifying information may be disclosed to third parties at least as required by law, including, without limitation, on a winner's list. All personal information submitted as part of the Sweepstakes may be shared by and between the Promotion Entities, and each of the Promotion Entities will use such information in accordance with their respective independent online privacy policies. The privacy policy of MALIN+GOETZ can be found at http://www.malinandgoetz.com/.

7. Limitation of Liability: Sponsor is not responsible for any incorrect or inaccurate information, whether caused by website users or by any of the equipment or programming associated with or utilized in the Sweepstakes or by any technical or human error, which may occur in the processing of submissions in the Sweepstakes. Sponsor assumes no responsibility for any misdirected or lost mail, or any error, omission, interruption, deletion, defect, delay of operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, Entries. Sponsor is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any website or combination thereof, including injury or damage to entrant's or any other person's computer related to or resulting from participating downloading materials in the Sweepstakes. If, for any reason, the Sweepstakes is not capable of running as planned, including infection by computer virus bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Sweepstakes, then Sponsor reserves the right in its sole discretion to cancel, terminate, modify or suspend the Sweepstakes. In such event, Sponsor may, in its sole discretion, perform the random drawing from among all eligible Entries received prior to or after such cancellation, suspension, or modification.

In the event of a dispute concerning who registered online to participate in the Sweepstakes, the registration will be declared to have been made by the authorized account holder is defined as the natural person who is assigned to an email address by an internet provider, online service provider, or other organization (e.g., business, education institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. A potential winner may be requested to provide Sponsor with proof that the potential winner is the authorized account holder of the email address. If a dispute cannot be resolved to Sponsor's satisfaction, the entry will be deemed ineligible.

8. Winner's List: To obtain a copy of any legally required winners list or a copy of the Official Rules, send the applicable request and a self-addresses, stamped, #10 envelope to MALIN+GOETZ at 210 West 29th Street New York, NY 10001 . Request must be received no later than 72 hours + 6 MONTHS for the name of the winner and, by the end of the promotion, for a copy of the rules.

9. Sponsor: The Sweepstakes is sponsored by MALIN+GOETZ, 210 West 29th Street New York, NY 10001, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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